What A Jet Crash Can Teach A Business Owner - Piloting Your Company

You’d be surprised by the number of similarities between the most common causes of military jet crashes and those of business failures. I have a unique perspective on both having served on accident investigation teams for the USN and Boeing and, for the last 13 years, come to the aid of business owners of start-ups and established businesses alike, striving to place their company on a sustainable growth path.

As a former Flight Safety Engineer for Boeing, one of my responsibilities was to support accident investigations involving our military jet fighters. As you might expect, the U.S. spends considerable resources analyzing aircraft accidents and sharing the findings. The reasoning is that if you can identify the causes and share the results you can drastically reduce the chance of the accident from happening again. The same should hold true for businesses. Right?

Let’s explore an accident I helped to investigate. It involved an F/A-18 at an air show. The pilot was demonstrating the aircraft’s maneuverability by performing a square loop. He crashed at the bottom of the loop - striking the ground with such force that he broke his back, legs and arm. Because the aircraft remained largely intact, we were able to pull computers and memory, install them in a simulator, and replay the flight, watching all the instruments as well as the stick and throttle movements.

We witnessed the simulator mimic the pilot as he pulled the aircraft up into the vertical climb of the square. We paid particularly close attention to the aircraft’s altitude and airspeed indicators. I recall there was a collective gasp in the room when we saw that the pilot had cut the top of the square too low to complete this maneuver. The primary cause of this accident became immediately clear - pilot error.

What does this have to do with running a business? Owners often make poor decisions when piloting their business in the pursuit of growth. In retrospect most could easily be avoided with strict adherence to a well thought out plan, assuming of course, there is a plan.

In this case the flight (business) plan was a square loop that the pilot (business owner) failed to execute properly. The maneuver (plan) required that he hold the climb (Step 1) for several hundred more feet before executing the pull at the top of the loop (Step 2). By deviating from the plan and not gaining the proper altitude (cutting short the foundational work in the business plan) the pilot (business owner) put his plane (the company) in jeopardy.

Yet still, the pilot (owner) had a chance to minimize the damage (save the company) when he cut short his ascent at the top of the loop. Realizing his problem, the pilot still had two choices available: (1) Abort the maneuver by simply rolling the aircraft upright and continue the show (admit error and return to the plan) or, (2) Proceed with the maneuver (on a gut feeling), thinking he could pull it out by sheer force of will. The pilot chose option two.

So why would a pilot (owner), with all the instruments (sales data, advisers, etc...) telling him he is too low to complete the maneuver, proceed anyway? Let’s return to the accident investigation to find out.

The pilot was an very experienced Marine. He was a fireplug of a man who worked-out with intensity. He took great pride in his shape, physical strength and health. This is likely what saved his life but it was also a contributing factor in the crash. He felt he could, through sheer strength, pull the aircraft through this maneuver before hitting the ground. Somewhere in the back of his mind he believed the rules for that maneuver (plan) were designed for the average pilot (owner) and that he, with his above average strength and experience, could prevail where others might not.

We often see highly confident business owners act on instinct. They don’t do the proper market research or long-term planning because they think the rules don’t apply to them. And the outcome is almost always the same - failure or a significant loss of cash burned (crash and burn) in the process.

And let’s not forget ego. The pilot had friends and family in the airshow audience. This was a hometown crowd and the last day of the show. Imagine how hard it would be to admit to his friends that he screwed up and had to abort one of the more dramatic acrobatic stunts unique to this aircraft. Think of the ribbing he would take when he landed. It might have been awkward and a bit humiliating but surely a better alternative than risking life and limb (bankruptcy), right? Not for this Marine. Aborting the maneuver was not an option.

There is something strange that happens the moment you add the title Owner, President, or CEO to your business card. You become a performer. In a way you view your employees, investors, business acquaintances, customers, friends and family as members of a great audience. There are expectations and preconceived notions you put in your head about how you should perform (run your business). For example, never show weakness or indecision, never admit you don’t know, never admit you made a mistake, and never reach out for help. This, “I can not disappoint my audience” mentality led this pilot to continue the maneuver and crash. It has led business owners to do the same.

The pilot miraculously survived this accident, recovered from his injuries and eventually returned to flying. This is rare for pilots and business owners alike. Who knows how many pilot lives were saved from this investigation and the sharing of his story. I hope the same will prove true for those who are pilot-in-command of their business.

Want to become a better pilot for your metro Atlanta, Georgia business?  Let's have a cup of coffee and talk about it.  Contact me here.

About the author. Mike Gomez is President and CEO of Allegro Consulting, a growth specialty firm in Atlanta, GA. Allegro has been helping Georgia’s private business owners to plan and execute sustainable growth strategies since 2002. Mike is a strategy and sales process evangelist with a tool chest built on direct experience in international sales ($10B), strategy and program management. He is a prolific speaker, writer, former aerospace engineer, and pilot of both aircraft and helicopters.

Thinking Strategically (versus Tactically)

January always seems to be a month for owners of start-ups and established companies alike to reflect on their business.

Do I want this year to be different than last?

Do I want to deal with the same issues (people), have to overcome the same challenges (sales win-rate), work the same hours (long), have the same number of sleepless nights (too many)?

Most will know in their gut that a different outcome requires change.  And for this ever so brief period of time they are on the cusp of thinking strategically about their business.

But sadly, I have observed over and over again that they quickly revert to tactical thinking when searching for solutions. A new website. A new lead generation service. New CRM software. New social media initiatives ("we are going to be serious this year about blogging").  I have even witnessed an owner decide on the spot to invest in a booth design and commit to attending two expos as her solution to bolstering two previous years of lackluster sales. You can imagine the investment that tactical decision will cost.

Steven Covey in his book, The Seven Habits of Highly Effective People, coined the phrase, "begin with the end in mind". He shared this lesson:

"Begin with the end in mind means to start with a clear understanding of your destination.  It means to know where you're going so that you better understand where you are at now and so that the steps you take are always in the right direction."

Here is my business interpretation of his lesson:

"Begin with the end in mind means to start with a clear understanding of your strategic objectives.  It means to know what you want your business to look like in 3-years (sales, operations, people) and, based on where you stand today, be certain the tactical decisions you make are always in-line with the strategic plan."

I have observed that most business owners are fairly comfortable thinking tactically. In fact they thrive on it. There is nothing that makes them feel better about themselves and their role in the company than solving a tactical problem. Strategic thinking, however, is a less common trait.

I was going to write about what it takes to think strategically but I found an author who nailed this topic.  Paul Shoemaker of Wharton's Mack Institute identifies and shares the "6 Habits of True Strategic Thinkers" in this outstanding Inc. article.

Strategically plotting a point on the horizon for your business and letting that be the beacon to guide tactical decisions is how business growth is most efficiently achieved.

Want to build a growth strategy for your metro Atlanta, Georgia business?  Let's discuss this over a cup of coffee.  Contact me here.

About the author. Mike Gomez is President of Allegro Consulting, a growth specialty firm helping businesses plan and execute aggressive growth strategies. He grew his very first client’s business from $8M to $35M in just two years. Mike is a strategist, sales process evangelist, prolific speaker, writer, three-time marathoner, a former military officer and pilot of both aircraft and helicopters. He is also a mentor at Atlanta Tech Village and Four Athens Tech Incubator. www.allegroconsultant.com

Overcoming Stalled Growth

David Cummings, founder of Atlanta Tech Village, has a great blog site.  In October, he wrote a blog titled, "When Growth Stalls".  Having seen this issue in a wide spectrum of businesses I felt compelled to share my insights to a problem that brings about panic, regrettable spot decisions and actions, and doors being shuttered.  David observed correctly that stalled growth can be attributed to numerous factors. Here are just a few I have personally observed with clients:

(1) Externally caused: new competitors (same product or better product), market saturation, market disruptors (Uber, for instance), technology shifts, new consumer/business trends, regulatory changes, new Google search algorithms that push your site to page 20.

(2) Internally caused: excessive spending on non-value activity, in-effective marketing spend, bad hires, no plan (long or short), loss of largest client to rival, pursuit of non-core business opportunities, loss of core competency, lack of respect for competition.

The first challenge to overcome stalled growth is to accurately identify the cause (more likely causes). 12 years of consulting experience says that you, the owner/founder, may not be the best person to uncover these causes. After all, stalled growth did not happen in an instant and we humans have a remarkable way of seeing only what we want to see.

There is a great Harvard Business Review study/article titled, “Evolution and Revolution as Organizations Grow” that has achieved "classic” status because of its long standing relevance. The study involved thousand of companies from all industry sectors. It concluded that companies go through five stages of growth. Each stage is preceded by mini “revolutions”. These revolutions can reveal themselves in dramatic ways such as the loss of a major customer.  But they can also be insidiously subtle, a marketing initiative released prematurely or one of your team failing to know  pricing changes before talking to a new customer.  The author concluded from the data that growth occurs when leadership recognizes those telltale signs and evolves both management style and operating practices to address them. The companies that don’t “evolve” stagnate or die.

Here is an excerpt from the article: “The problems at these companies are rooted more in past decisions than in present events or market dynamics. Yet management, in its haste to grow, often overlooks such critical developmental questions as, Where has our organization been? Where is it now? and What do the answers to these questions mean for where it is going? Instead, management fixes its gaze outward on the environment and toward the future, as if more precise market projections will provide the organization with a new identity.”

Stalled growth has huge implications. These conditions add weight to the already burdensome challenge of being a business owner. Don't let ego prevent you from welcoming an outsider's perspective to determine the causes. This is not the time for guessing and attacking what you “think” are the contributing factors.  Such an approach can delay recovery at best or accelerate the death spiral.

Want some help to define a new growth path for your metro Atlanta, Georgia business? Let's talk about it over a cup of coffee.  Contact me here.

About the author. Mike Gomez is President of Allegro Consulting, a growth specialty firm helping businesses plan and execute aggressive growth strategies. He grew his very first client’s business from $8M to $35M in just two years. Mike is a growth strategy and sales process evangelist, prolific speaker, writer, three-time marathoner, a former military officer and pilot of both aircraft and helicopters. He is also an advisor at Atlanta Tech Village and Four Athens Tech Incubator. www.allegroconsultant.com

Graduate student entrepreneurs “accelerate” at UGA

I have been honored to be a mentor for a program recently launched at the University of Georgia called the UGA Student Business Accelerator Program.  This is the brainchild of entrepreneur evangelist and UGA faculty, Chris Hanks.  His vision is to offer grad students who have a business idea the opportunity to receive coaching and guidance as well as the motivation to get their business off the ground during the school year. 

The students and mentors meet every other week in an informal class setting to brief on their progress, present hurdles, and reach agreement on next actions.  “By giving these entrepreneurs access to world-class, business experts and ensuring they leave with specific actions to take before the next meeting we stimulate them to keep moving the bar on their business idea”, says Chris Hanks.

In just two meetings there have already been some significant “ah ha” moments.  A couple of start-ups realized they needed to go back to the drawing board and re-think their business idea. Better it was discovered here than after spending a lot of time and money. Those who remain in are getting some very candid and valuable advice - free of charge.

I’d like to share two of the more significant lessons learned thus far  - as every business whether just starting out or well established could equally benefit from these.

1.  Stay focused on the problem you are trying to solve with your business.  Businesses thrive because they solve a problem or fill and need for a price their target market is willing to pay.  The better you are able to define the problem or need, as well as the target market, the more likely your solution will hit the mark, is unique and thus desired.

2.  To succeed in the marketplace your product must be “sellable” – customers are willing to pay a price to solve a problem or fill a need.  I know this seems kind of simple but there are a lot of problems in this world that just aren’t worth a dime to solve.  At the same time there are many successful businesses born out of making you aware of a problem you never thought you had (TV remote, pizza delivered hot and fast to my door).

I will continue to add to these lessons-learned as the school year progresses.  Here are the other mentors giving their time to support this exciting project.

Brent Chandler, Founder and CEO, Form Free – an Athens based start-up launched in 2009.

Nicholas Berente, Assistant Professor UGA.  He was the founder and President of Pentagon Engineering Corporation, a company he sold in 2002.  More recently he founded The Qube La, a mobile and web application development company.

Nick Campbell, Sr. Associate, Alvarez & Marsal North America, LLC.

About the author.  Mike Gomez is President of Allegro Consulting, a growth specialty firm helping turnaround privately-held businesses wrestling with stagnant growth. He grew his very first client’s business from $8M to $35M in just two years.  Prior to Allegro Mike sold military fighter jets to foreign allies for aerospace giants, Boeing and Lockheed.  He is a prolific speaker, writer, three-time marathoner, a former USAF officer and pilot of both aircraft and helicopters.  www.allegroconsultant.com

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